MCA Answers™
Insurance & Claims
Adjusters are trained negotiators working for the carrier. Knowing the rules before you talk to them protects your claim.
Questions
Dealing with adjusters, coverage limits and claim denials.
- What if the other driver had no insurance in Georgia?If the at-fault driver is uninsured or carries too little coverage, your own uninsured/underinsured motorist (UM/UIM) coverage may apply, depending on your policy. Georgia generally allows drivers to purchase add-on UM that stacks on top of the at-fault driver's limits, which can be the difference between a token payout and a real recovery.
- Should I give a recorded statement to the insurance adjuster?You are generally not required to give a recorded statement to the other driver's insurance company, and in MCA's experience doing so early — before the full extent of your injuries is known — more often hurts a claim than helps it.
- Can the insurance company access my medical records?Only what you authorize, or what a court orders. No insurer can pull your medical history on its own — it needs a signed HIPAA authorization, and the blanket authorization adjusters send often covers far more than the crash: years of history, mental health, substance treatment, employment and sometimes billing records. You can limit an authorization to the relevant providers and time period, or provide the records yourself instead. Your own UM or medical payments carrier, however, has contractual cooperation rights that are broader than a third-party adjuster's.
- What if I was injured as a passenger in a Georgia crash?Passengers are rarely at fault, so the real question is which policies pay. You may have a claim against any driver whose negligence contributed — including the driver of the car you were in — and where more than one driver is at fault, more than one policy may respond. Medical payments coverage on the vehicle, your own health insurance, and your own uninsured or underinsured motorist coverage can all come into play, and claiming against a friend or relative's policy means claiming against the insurer, not against the person's personal assets in the ordinary case.
- What happens if I crash in a rental car in Georgia?Several coverages can apply, and the order matters. If another driver caused the crash, that driver's liability insurance is the primary source for your injuries and for the rental damage. For the rental vehicle itself, your own auto policy's coverage often extends to a rental car, a credit card used for the rental may provide damage coverage, and any loss damage waiver or supplemental product bought at the counter may apply. Report the crash to the rental company promptly and read the rental agreement, because it controls your obligations.
- What if my car was totaled in a Georgia crash?A total loss claim is a valuation argument, not a formality. When repair costs plus salvage approach the vehicle's value, the insurer declares a total loss and offers actual cash value — what your specific vehicle was worth immediately before the crash — rather than what you owe or what a replacement costs today. You can challenge that figure with comparable local listings, service records and documentation of options and condition. Georgia also recognises diminished value claims where a vehicle is repaired but is worth less than before.
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